Six Things I Learned By Teaching Quality Monitoring and Improvement to Social Work Students

1. Social work students intuitively understood that the social service agencies they loved had quality problems. Every one I know in the social services understands this. But few talk about it.¬† These students knew the arenas in which their agencies … Continue reading

Teaching Quality Improvement to Social Service Students

Update 2 from my pilot course on Quality Monitoring and Improvement for the Social Services: It was great fun watching social service students catch on to the idea of improvement cycles, charters, and how to know if your change is … Continue reading