If healthcare isn’t getting better, do we stand a chance in the social services?

The current issue of Quality and Safety in Healthcare contains an incisive editorial by Kaveh Shojania and Eric Thomas about why the QI field has not been able to demonstrate widespread improvements in patient safety as a result of their efforts. … Continue reading

Challenges to Professional Quality Management in the Social Services

Lack of money and time. Lack of buy-in. Competing demands. Lack of training and skills. Lack of authority. Lack of research capacity. Ever-changing requirements from accreditors, funders and licensing bodies. These were the major challenges reported by 16 quality professionals … Continue reading